Operations Support Associate

For more information, email: info@naplesshelter.org
Title: Operations Support Associate
Reports to: Manager, Options
Status:

 

 Full-time, Non-exempt
Description:

 

 Assist  and  provide support to the sales, operations, merchandising and loss prevention of the store to achieve an excellent customer experience and maximum profitability
Requirements &

Skills:

 

 

 
  • High school degree or equivalent
  • Bi-lingual (Spanish) preferred
  • 2 + years retail experience required
  • POS computer terminal experience
  • Excellent communication skills
  • Extremely dependable
  • Ability to work flexible schedule
  • Maintain confidentiality and demonstrate sensitivity to The Shelter’s clients and mission
Duties:

 

 

 

 

 

 

 

 

 

 
  • Promote customer service by greeting and assisting customers
  • Maintain an awareness of customers to increase service levels and focus on loss prevention
  • Participate and facilitate merchandising of departments associated with clothing
  • Participate in and facilitate merchandise replenishment
  • Assist with general organization and housekeeping of the store
  • Sort and price donations
  • Operate cash register when required
  • Answer incoming telephone calls
  • Schedule / coordinate quality furniture donation pick ups
  • Create and distribute, once approved, Options Newsgram to client email list
  • Create and distribute, once approved, Options Volunteer Newsgram
  • Take and update photos for display monitors on a weekly basis
  • Visit competitive stores and evaluate style, quality and prices of competitive merchandise and overall shopping experience
  • Transport deposits to the bank
  • Open and close the store when required, including end of day reconciliations
  • Other tasks as requested by Options General Manager and Customer Service Manager
ADA: Must be physically mobile and able to sit, stand, bend, stoop, and lift 20+ pounds. The Shelter for Abused Women & Children complies with the Americans with Disabilities Act of 1990 and support to the Deaf or Hard-of-Hearing in accordance with Section 504 of the Rehabilitation Act of 1973.  The Shelter is an equal opportunity employer.  We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, sexual orientation, or marital status.  We assure you that your opportunity for employment with us depends solely upon your knowledge, skills, and abilities.