Options FQA

Are you a consignment store?

No, Options Thrift Shoppe is a resale store that is owned and operated by Collier County’s only certified domestic violence center, The Shelter for Abused Women & Children.

Items are donated outright for resale or use by The Shelter’s program participants. As a nonprofit organization, your donation to Options, or The Shelter, is tax deductible to the extent of the law. Please see your tax professional for the specific deductibility of your donation.

Do all the proceeds from Options benefit The Shelter?

Yes, store proceeds support The Shelter’s programs and services offered in Naples, Immokalee and Bonita Springs to victims and survivors of domestic violence, as well as their loved ones.

In addition to contributing some 28% of The Shelter’s operating budget, Options Thrift Shoppe also offers The Shelter’s program participants the opportunity to shop, using free gift vouchers, for the items needed to rebuild their lives free from abuse.

Merchandise from the store is also used to furnish our four transitional living cottages, part of The Shelter’s Transitional Housing Program.

What are your store hours?

Options is open Monday through Saturday, 9:30 a.m. to 4:30 p.m. Donations are accepted Monday through Saturday, 10 a.m. to 4:00 p.m. Please visit our Donations Page for more information.

What holidays are you closed?

In addition to being closed on Sundays, Options Thrift Shoppe is also closed on the following holidays:

  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Where can I drop off my donations?

All donations should be brought to Options Thrift Shoppe, 968 Second Avenue North, Naples, between the hours of 10 a.m. to 4 p.m.

Smaller items can be dropped on the side door on 10th Street, while larger donations can be dropped in back at the warehouse doors. For furniture pick-up, please call the store at 239.434.7115. For more information, please visit our Donations Page.

Donations of food, clothing, personal hygiene items, cell phones, etc., for The Shelter also must be dropped at Options Thrift Shoppe, Please follow the guidelines mentioned above. Thank you!

Does Options have public restrooms?

No, we do not have restrooms for public use.

What do the various clothing tags mean?

  • White Designer Tags feature our highest price-points within Options
  • Colored Tags with a B in front of the price (i.e., B $20) indicate Boutique clothing
  • Colored Tags with a price only (i.e., $15) indicate men’s, women’s and children’s clothes at our lowest price point

Are all prices final?

Yes, all prices are final.

Are all sales final?

Yes, all sales are final. We do not accept returns. To ensure that clothing fits, fitting rooms are available in the store for your convenience. To ensure furniture pieces fit your space, please speak to a Volunteer or Staff member about assistance with measuring these items.

How do I know the price of a book?

Prices are listed in the top right corner of the first or second page of the book.

When an item has damage, can I have a discount?

All ‘damages’ have been accounted for in the price marked on the item. No further discounts are offered.

If the item is a piece of furniture or a large piece of art, please ask an Options Volunteer or Staff member to place the item on ‘hold’ for you while you shop.

Can I leave my items at the register while I shop?

Unfortunately, we don’t have the space to hold items at the register. Please use our hand baskets to carry the items with you in the store.

How long will you hold an item I’m interested in?

Items can be placed on ‘hold’ for two hours maximum. Once purchased, you have three (3) business days to pick-up your merchandise.

Do you have fitting rooms?

Yes, we have six fitting rooms for the convenience of our customers, including one accessible room for individuals with disabilities.

What types of donations does Options accept?

Options Thrift Shoppe accepts donations of new and gently used:

  • Furniture
  • Housewares
  • Electronics in good working condition
  • Household items
  • Vehicles
  • Motorcycles
  • Men’s clothing & shoes
  • Women’s clothing & shoes
  • Children’s clothing & shoes
  • Purses
  • Jewelry
  • Accessories

If you have a large furniture donation in good condition, please call 239.434.7115 to schedule a free pick-up. Visit our Donations Page for more information.

Where can I get a donation form?

Donation forms are available at each of our donation drop off locations:

  • The back warehouse (directions)
  • The side entrance on 10th Street

What should I write for an appraised value?

This is strictly up to you, the donor. This is the value you think the donation is worth at the time of your donation.

Generally, a donor must have a written appraisal for items (or groups of similar items) for which the donor claims more than $5,000 per item or group of similar items in a year (whether or not donated to the same donee).

There are very specific requirements regarding qualified appraisers and appraisals. You should consult with your tax professional for specific requirements.

If you are nonprofit, why do customers have to pay sales tax?

Since Options is part of The Shelter and considered a nonprofit organization, the store and The Shelter don’t pay sales tax on any purchases we make. However, you, as an individual shopper, are not tax exempt; so we must collect and deposit state sales tax on all the purchases you make. For sales tax purposes, purchasing merchandise at Options is the same as purchasing it at any other retail store.  The only stores that do not have to collect sales tax from the buyers are those owned by religious organizations.