Immokalee Outreach Manager
| Title: | Immokalee Outreach Manager | ||||
| Reports to: | Director of Programs | ||||
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Status:
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Full-time, Exempt | ||||
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Description:
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Responsible for managing the effective operation of the Shelter’s Immokalee Outreach programs and staff, and for providing crisis counseling and service management for program participants | ||||
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Requirements & Skills:
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v Bachelors Degree in social services or related subject (Master’s degree/licensure preferred) v Significant knowledge and experience in domestic violence v Bi-lingual (English/Spanish) v Knowledge of the dynamics and laws pertaining to domestic violence v Ability to coordinate services for program participants and properly document actions v Ability to advocate on behalf of victims v Ability to work independently with sound judgment v Training and experience in crisis intervention counseling v Professional interaction with members of other agencies v Successful completion of Core Competency Course and CPR/First Aid Course |
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Duties:
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Leadership Skills v Models appropriate professional behavior and encourages other staff members to act in a professional manner v Demonstrates effective interpersonal and communication skills v Encourages active involvement of all staff in decision-making processes v Initiates and facilitates change process v Effectively manages time, projects and multiple priorities v Embraces and emulates the empowerment advocacy philosophy v Operates in concert with the mission, vision, and strategic plan
Program v Direct and oversee all outreach program services, including support groups and individual advocacy for program participants v Ensure all outreach programs operate in accordance with established agency philosophies, policies, and funding sources v Supervise interns providing leadership, direction, and meaningful experiences v Expand The Shelter’s outreach into the community to offer a unique mix of services for the diverse population served v Assist program participants in obtaining legal, medical, financial, and/or social services v Advocate for program participants with community agencies v Develop and maintain resource options in the community v Oversee the development of primary prevention programs v Manage all operations of the outreach v Foster an atmosphere of teamwork v Ensures that staff follow an empowerment based advocacy model with all survivors v Ensure FCADV minimum standards are achieved in all areas of operations Human Resources v Recruit, hire, and evaluates staff based on established criteria v Train, manage and provide performance feedback for all outreach staff v Plan, promote and model life-long learning practices v Promote continuous professional development for staff Program Participants v Ensure Empowerment based advocacy services, resources and referrals are provided on a continual basis v Advocate for participants with community agencies v Provide food, clothing, personal items, etc., as needed Reporting v Complete reports and statistical information as needed to include performance tracking, grant requirements, donors and certifying agencies v Promote clear procedures for collecting, documenting and reporting data v Submit monthly, quarterly, annual and grant reports in a timely manner v Monitor and evaluate the program and uses the data for program improvement and accountability v Operate in accordance with grant and funding guidelines v Manage overall quality assurance process to ensure participant files and documentation is accurate, complete and meets minimum standards
Resource Management and Allocation v Effectively manage and allocate the budget v Develop innovative cost cutting measures
Community Collaboration v Build relationships with various agencies and institutions to enhance the delivery of services v Access and make information available to participants that includes community resources, issues, relevant laws and regulations v Work with community partners to provide a seamless web of support, services and programs for survivors v Identify new frontiers for outreach services
Other v Serve as part of on-call rotation v Available 24-hours by cell phone v Other duties as may be assigned |
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ADA:
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